AML & KYC Policy — Pin-Up Kenya

Anti-Money Laundering (AML) and Know Your Customer (KYC) verification is required under Pin-Up Curaçao gaming licence. This page explains what verification is required, when it is triggered and how to complete it.

What is KYC?

Know Your Customer (KYC) is an identity verification process required by international gaming regulations. Platform is required to verify the identity of players to prevent fraud, money laundering and underage gambling. KYC is standard practice across all licensed online gambling platforms globally.

Completing KYC verification unlocks full withdrawal access and ensures your winnings can be paid out to your M-Pesa account without delays.

When KYC Verification is Required

Before your first withdrawal — all new accounts must complete KYC before the initial payout is processed
When account deposits exceed certain cumulative thresholds
When unusual account activity is detected
When a player requests a high-value withdrawal
As a periodic review for long-term active accounts

Most players encounter KYC only once — at the time of their first withdrawal request. Once verified, subsequent withdrawals process without additional document requests (unless flagged for other reasons).

Documents Required

Submit any one from each applicable category through Account Settings → KYC or by sending to support via email. Documents must be clear, unobstructed and in colour.

Identity Document (required)Kenya National ID (both sides) or valid Passport (photo page)

Proof of Address (if requested)Utility bill or bank statement dated within 3 months showing your name and address

Phone VerificationYour M-Pesa registered phone number must match the number on your Pin-Up account

Payment Method Verification (if requested)M-Pesa transaction screenshot confirming you are the account holder

Verification Timeline

Standard KYC: Most accounts are verified within 24 hours of submitting complete documents. During peak periods, allow up to 48 hours.

Expedited: If your withdrawal is held pending KYC, submit documents via live chat for priority review. Support agents can escalate urgent cases.

Incomplete submissions: If documents are unclear, partially visible or expired, the review will be paused and support will contact you requesting resubmission. Ensure all documents are valid and legible before submission.

Anti-Money Laundering (AML) Policy

Under its Curaçao licence, Carletta Limited is required to maintain AML compliance procedures. These include monitoring of unusual betting patterns, large or rapid fund movements, and account activity inconsistent with a player’s stated profile.

Platform Kenya does not knowingly accept funds derived from criminal activity. If AML monitoring flags an account, platform may request additional documentation, suspend withdrawal processing pending review, or in serious cases, close the account and report to relevant authorities in compliance with international AML obligations.

Players are advised to use only payment methods registered in their own name. Third-party deposits and withdrawals are not accepted under Pin-Up Kenya’s AML policy.

Note: This page summarises platform Kenya’s KYC/AML procedures as observed during independent testing in 2026. For the operator’s full official AML/KYC policy, refer to the Terms and Conditions section of the Kenya platform. Procedures may be updated by the operator without notice. Contact support for the most current requirements.